{"id":29028,"date":"2026-02-02T04:18:46","date_gmt":"2026-02-01T20:18:46","guid":{"rendered":"https:\/\/shop.hotdealzone.shop\/?page_id=29028"},"modified":"2026-02-02T04:18:47","modified_gmt":"2026-02-01T20:18:47","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/shop.hotdealzone.shop\/?page_id=29028","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><strong>1. Return Eligibility<\/strong><\/p>\n\n\n\n<p>To qualify for a return, your item must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be\u00a0<strong>unworn, unwashed, and undamaged<\/strong>, with all original tags and labels attached.<\/li>\n\n\n\n<li>Original packaging should be included where possible.<\/li>\n\n\n\n<li>The return request must be initiated\u00a0<strong>within 30 days of the delivery date<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>The following items are&nbsp;<strong>NOT<\/strong>&nbsp;eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clothing that shows any signs of wear, damage, alteration, or is missing tags.<\/li>\n\n\n\n<li>Items marked as\u00a0<strong>\u201cFinal Sale.\u201d<\/strong><\/li>\n\n\n\n<li>Products whose hygiene cannot be guaranteed (e.g., items with stains, odors, or makeup marks).<\/li>\n<\/ul>\n\n\n\n<p><strong>2. How to Initiate a Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact Us First:<\/strong>\u00a0Please email us at\u00a0<strong>2769331756@qq.com<\/strong>\u00a0with your order number and reason for the return. We may request photos to verify the item\u2019s condition.<\/li>\n\n\n\n<li><strong>Receive Instructions:<\/strong>\u00a0If your return is approved, we will provide a\u00a0<strong>Return Authorization (RA) number<\/strong>\u00a0and our return address.\u00a0<strong>Please do not send any items back without an RA number.<\/strong><\/li>\n\n\n\n<li><strong>Ship Your Item:<\/strong>\u00a0Securely pack the item, preferably in its original packaging. Enclose the RA number inside the package. We strongly recommend using a\u00a0<strong>trackable and insured shipping service<\/strong>, as HotDealZone is\u00a0<strong>not responsible<\/strong>\u00a0for items lost or damaged in transit back to us.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Refunds<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n<li>Approved refunds will be processed to your original payment method within\u00a0<strong>10\u201314 business days<\/strong>.<\/li>\n\n\n\n<li>Please note that\u00a0<strong>original shipping fees are non-refundable<\/strong>. Return shipping costs are the customer\u2019s responsibility, unless the return is due to our error (e.g., we sent the wrong or a defective item).<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Exchanges<\/strong><br>We are happy to offer exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective or incorrect items received.<\/li>\n\n\n\n<li>A different size or color of the same item,\u00a0<strong>subject to stock availability<\/strong>.<br>To request an exchange, please email us at\u00a0<strong>2769331756@qq.com<\/strong>\u00a0with your order details.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Final Sale Items<\/strong><br>All items clearly marked as&nbsp;<strong>\u201cFinal Sale\u201d<\/strong>&nbsp;are deeply discounted and considered a final purchase. These items&nbsp;<strong>cannot<\/strong>&nbsp;be returned, exchanged, or refunded.<\/p>\n\n\n\n<p><strong>6. Damaged, Defective, or Incorrect Items<\/strong><br>If you receive an item that is damaged, defective, or not what you ordered, please contact us&nbsp;<strong>within 7 days of delivery<\/strong>. Email&nbsp;<strong>2769331756@qq.com<\/strong>&nbsp;with your order number and&nbsp;<strong>clear photos<\/strong>&nbsp;showing the issue with the item and its packaging. We will arrange a prompt replacement or refund.<\/p>\n\n\n\n<p><strong>7. Questions?<\/strong><br>You can reach us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Company:<\/strong>\u00a0Guangzhou Erdong Trading Co., Ltd. (HotDealZone)<\/li>\n\n\n\n<li><strong>Email:<\/strong>\u00a02769331756@qq.com<\/li>\n\n\n\n<li><strong>Phone:<\/strong>\u00a0+86 15670179189<\/li>\n\n\n\n<li><strong>Returns Address:<\/strong>\u00a0Room 2512, East Block, Renfeng Building, No. 494 Tianhe Road, Tianhe District, Guangzhou City, Guangdong Province, China<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Return Eligibility To qualify for a return, your item must meet the following conditions: The following items are&nbsp;NOT&nbsp;eligible for<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29028","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=\/wp\/v2\/pages\/29028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29028"}],"version-history":[{"count":1,"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=\/wp\/v2\/pages\/29028\/revisions"}],"predecessor-version":[{"id":29032,"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=\/wp\/v2\/pages\/29028\/revisions\/29032"}],"wp:attachment":[{"href":"https:\/\/shop.hotdealzone.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}